FAQs

It usually takes us 1-3 business days to pick and pack your order. Once shipped, it will then take 1-2 business days if you selected Express Shipping, or 2-4 business days if you selected Standard Shipping, depending on your location. Please allow an extra 2-3 business days during peak sale times.

At the moment this is only available on selected items and for addresses within 35km from our Waterloo (Sydney) Head Office. If your order is eligible, the option will be displayed at checkout. The delivery cost is calculated at checkout and is based on distance. Orders placed before 11.30am Monday-Friday will be delivered on the same day. If placed after 11.30am or on a weekend/public holiday, they will be dispatched and delivered on the following business day.

Standard shipping is complimentary on all domestic orders over $499. Express shipping can be selected for a $10 fee. For orders under $499, standard shipping is $10, while express shipping is $15.

Yes we do. Our website will automatically display prices in your local currency and once you are at checkout, you will see local payment methods and calculations for any relevant shipping, duties, taxes and other customs fees.

Duties and taxes are calculated based on the items ordered, where they were made, your shipment destination and the value of your purchase, and will appear as a separate line item at checkout (this is the case for US, Canada and Brasil), if not already included in product prices (this is the case for New Zealand, UAE, Saudi Arabia, Japan, UK and countries in Europe). There is nothing else that you will need to pay to receive your order. Some countries, like China and Korea, will see a line item at checkout with duties and taxes and they can decide if they want to pay them at checkout or upon delivery. If the latter is chosen, it will be the customer’s responsibility to pay them.

We offer a full refund on all merchandise purchased online, unless it's marked "FINAL SALE - NO RETURNS". Items marked as FINAL SALE are only eligible for a refund if deemed faulty. FINAL SALE items can be exchanged for a different size of the same item pending availability of the desired size. Return shipping will not be covered by Carla Zampatti. Please note there is no refund on shipping charges unless the item was faulty. You can also elect to receive credit note for the product value. Merchandise must be returned within 14 days of receiving it. Merchandise must be in a saleable condition with all tags attached and must not be worn, damaged, altered or washed. If your purchase was made in one of our boutiques, you will need to bring it back to one of our boutiques within 14 days and you can only exchange it or receive a credit note. For orders placed on David Jones or other platform you will need to bring it back where you purchase it from or contact them directly.

We offer a full refund on all orders provided the item is in a saleable condition with all tags attached, not worn, damaged, altered or washed. You will need to start your return process within 14 days from the date you received your order. Please note there is no refund on shipping charges unless the item was faulty or unless required by applicable law.

To start your return, click here. You will receive a return shipping label along with the instructions on how to return the parcel. Please note that we will deduct the return shipping cost, along with any custom fees your parcel may incur,from the refund once it will be processed. 

We are sorry to hear your order wasn’t suitable. If you have ordered this on the Carla Zampatti website, you can post your item/s back to our head office:

Carla Zampatti Returns 82 Cope Street WATERLOO NSW 2017 Australia

Include in your parcel the return form you received with your order and specify if you would like to receive a refund, exchange or store credit.

Your return will be assessed and if eligible, your refund will be processed. You will receive a notification when this occurs. For refunds, please allow up to 5 business days for the funds to be deposited back into your account.

Alternatively you are welcome to drop it off in one of our boutiqes and the store will process the refund. Please note, boutiques only and not David Jones concessions.

We offer Afterpay, both instore and online.

When selecting Afterpay at check out, you will not have to pay the full amount of the purchase up front. Instead, you will pay it off in quarterly instalments to Afterpay every two weeks. For example, if your order total is $400, every two weeks you would have to pay $100 until you have paid off the full amount. You can find more information here.

Please email customercare@carlazampatti.com.au with your order number and an image that outlines the fault so that we can provide you with a suitable solution.

You can register your interest by selecting your desired size and selecting “Email me when available”. We will notify you via email if more stock becomes available.

If you require alterations to your order or have incorrectly ordered an item or an incorrect size, please contact customer care immediately so that we can rectify the issue before your order is packed and sent to you. Please contact customercare@carlazampatti.com.au or call 0421 394 163 for assistance