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Shipping & Returns

The Carla Zampatti Online Boutique ships worldwide, and shipping is complimentary for all full priced orders within Australia. 

 Please contact customercare@carlazampatti.com.au or phone +61 (0)2 9260 9713 for further information on delivery options.

Please note: Delivery times may vary during busy periods and over the Christmas break.

 

Domestic

 

Delivery within Australia is free of charge on all full priced items. Shipping is charged at a flat rate of $15 on all sale orders.

 

We partner with StarTrack and Australia Post eParcel which both offer a 1-3 business day service. All our parcels are dispatched with express post.

 

 

International

 

We deliver to the following countries:

 

Canada

Denmark

France

Hong Kong

Japan

Kuwait

Netherlands

New Caledonia

New Zealand

Singapore

Switzerland

United Arab Emirates

United Kingdom

United States

 

For International shipments, we partner with Australia Post. Shipping costs will be calculated at checkout.


Please note that the cost of the garment and the shipping does not include any duties or taxes payable at the destination country.

 

Please contact customercare@carlazampatti.com.au or phone +61 (0)2 9260 9713 for further information on delivery options.

 

RETURNS & EXCHANGES

  • Merchandise must be returned within 14 days of dispatch/purchase for AU and NZ customers, and 21 days of dispatch/purchase for customers outside of these countries.
  • Merchandise must be in a saleable condition with all tags attached.
  • Merchandise must not be worn, damaged, altered or washed.
  • The original invoice as proof of purchase is to provided.

Carla Zampatti reserves the right to refuse the return of any merchandise that does not meet return requirements, unless it is deemed faulty.


ONLINE RETURNS & EXCHANGES

We offer a full refund on all merchandise purchased online, excluding sale product which can be exchanged or a credit note provided.

 

To return your online purchase, please follow the below steps:

  • Email customercare@carlazampatti.com.au or phone +61 (0)2 9260 9713 to request a refund or exchange.
  • You will be issued with a Returns Merchandise Authorisation (RMA) number. Merchandise will not be returned without a valid RMA.
  • Pack all merchandise with your original invoice. Please ensure all merchandise is secure as we will not be able to accept damaged merchandise.
  • Ship package to:
     Carla Zampatti Returns
     439-441 Kent Street
     SYDNEY NSW 2000
     Australia

Online items can be exchanged for a credit note provided in any standalone Carla Zampatti boutique. Online returns cannot be taken to a David Jones Concession.

We recommend that an insured traceable method is used to ensure delivery. Carla Zampatti will not be held accountable for any damaged, missing or late incoming deliveries.

Please allow 3-5 working days for the bank crediting your account. An email confirmation will then be sent to you confirming your refund.

 

IN STORE EXCHANGES

Online orders can be exchanged in store for a refund or exchange.

Merchandise bought within David Jones can be returned to any David Jones store and items purchased within a standalone Carla Zampatti boutique must be returned to a standalone store.

 

Please note, sale merchandise can only be exchanged or a credit note.
No refund or exchange is available when jewellery is purchased.

All in store warehouse sale purchases are final. Stock cannot be exchanged or refunded.