Shipping & Returns
The Carla Zampatti Online Boutique ships worldwide, and shipping is complimentary for all orders within Australia above $499.
Sign-up Free Shipping Offer is only valid for Australian and New Zealand Shipping addresses. No refunds on shipping will be applied after an order is dispatched.
Please note: Delivery times may vary during busy periods and over the holiday season.
AUSTRALIAN ORDERS
All domestic orders are shipped using Express Post.
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Express Shipping - All our online orders are shipped using express post via Star-Track and Australia Post. |
Free on all orders above $499. For all orders under $499 shipping will be charged at a flat rate of $15.
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Orders are dispatched Monday-Friday. Processing times for online orders may take up to 3 business days. Once orders are dispatched they will be with you between 1-3 business days, depending on where you are located. |
To track the progress of your order, please consult your tracking code that will have been sent out by us at dispatch. If you have trouble locating your tracking number, please do not hesitate to contact customer care.
Please contact customercare@carlazampatti.com.au or phone +61 (0)2 9260 9713 for further information on delivery options.
INTERNATIONAL ORDERS
We ship internationally to most locations in the world.
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For International shipments, we partner with Australia Post.
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For New Zealand customers - shipping will be charged at a flat rate of $20. For all other countries - shipping will be charged at a flat rate of $45. |
International delivery times will vary depending on unique processing procedures at ports of entry.
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Please note that the cost of the garment and the shipping does not include any duties or taxes payable at the destination country.
To track the progress of your order, please consult your tracking code that will have been sent out by us at dispatch. If you have trouble locating your tracking number, please do not hesitate to contact customer care.
Please contact customercare@carlazampatti.com.au or phone +61 (0)2 9260 9713 for further information on delivery options.
RETURNS
We offer a full refund for every purchase made ONLINE unless it's marked "FINAL SALE - NO RETURNS". Items marked as FINAL SALE are only eligible for a refund if deemed faulty. FINAL SALE items can be exchanged for a different size of the same item pending availability of the desired size. Return shipping will not be covered by Carla Zampatti.
Please note there is no refund on shipping charges unless the item was faulty. Import charges and fees are non-refundable, not the liability of Carla Zampatti and are at the discretion of import authorities.
Purchases made in one of our Boutique can be returned for either an exchange or a credit note, provided the item has not been worn, is returned within 14 days of purchase, and upon presentation of a receipt.
Conditions for returns:
- Merchandise must be returned within 14 days from receiving the purchase.
- Merchandise must be in a saleable condition with all tags attached.
- Merchandise must not be worn, damaged, altered or washed.
- For hygiene reasons, unfortunately we can't offer returns on earrings.
- The original invoice/order confirmation is to be provided as proof of purchase.
- Merchandise purchased at a David Jones Concession must be returned to a David Jones Concession. If purchased on David Jones website please contact David Jones Customer Service.
- Physical warehouse sale purchases are final. Stock cannot be refunded unless deemed faulty.
Carla Zampatti reserves the right to refuse the return of any merchandise that does not meet return requirements.
To return your online purchase, please consult the following table:
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Your return options |
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Return via post
We recommend that an insured traceable method is used to ensure delivery. Carla Zampatti will not be held accountable for any damaged, missing or late incoming deliveries.
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Returns can be sent to the Carla Zampatti head office: 1. Read the Carla Zampatti Returns policy to check if your item is eligible for return. 2. Pack all merchandise including the paperwork received with your order. Fill in the return form that was enclosed or simply include a note mentioning your choice between exchange (please indicate for which size) or refund. 3. Please ship the item/s to: Carla Zampatti Returns 4. Your return will be assessed and if eligible, your refund/exchange will be processed. You will receive a notification when this occurs. 5. For refunds, please allow 3-5 working days from the day we have processed this, for the funds to be deposited into your account. Please note we process all returns as quickly as we can but during busy sale times delays might occur. We thank you for your patience. |
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FREE return in store
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Items purchased online or instore can be returned to any Carla Zampatti boutique (please note, Boutiques only, not David Jones Concessions). 1. Read the Carla Zampatti Returns policy to check if your item is eligible for return. 2. Bring your order confirmation or invoice with you to a Carla Zampatti boutique for proof of purchase. 3. Your return will be assessed and if eligible, your refund or exchange will be processed. 4. For refunds, please allow 3-5 working days from the day we have processed this, for the funds to be deposited into your account. |
CANCELLATIONS/ORDER CHANGES
If you require alterations to your order or have incorrectly ordered an item or an incorrect size, please contact customer care immediately so that we can rectify the issue before your order is packed and sent to you.
Please contact customercare@carlazampatti.com.au or call +61 (0)2 9260 9713 for assistance.
ITEM AVAILABILITY
Sometimes our online stock levels may not reflect our inventory, and though this is a rare occurrence, this may mean that items may not be available at the time of purchase.
In the event of this happening, our customer care team will be in touch with you immediately to issue a full refund or find a suitable replacement.
PRICING
All pricing on the Carla Zampatti online store is made in Australian Dollars (AUD).
If you wish to shop in another currency, you can view the selection via the menu in the top corner of the website.
