FREE AU EXPRESS SHIPPING OVER $499 OUR COVID-19 RESPONSE

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Shipping & Returns

The Carla Zampatti Online Boutique ships worldwide, and shipping is complimentary for all orders within Australia above $499.

Please note: Delivery times may vary during busy periods and over the holiday season.

 

AUSTRALIAN ORDERS

All domestic orders are shipped using Express Post.

Delivery Options

Cost

Processing times

Express Shipping - All our online orders are shipped using express post via Star-Track and Australia Post.

Free on all orders above $499.

For all orders under $499 shipping will be charged at a flat rate of $15.

 

Orders are dispatched Monday-Friday. Processing times for online orders may take up to 3 business days. Once orders are dispatched they will be with you between 1-2 business days, as per express shipping standards.

To track the progress of your order, please consult your tracking code that will have been sent out by us at dispatch. If you have trouble locating your tracking number, please do not hesitate to contact customer care. 

Please contact customercare@carlazampatti.com.au or phone +61 (0)2 9260 9713 for further information on delivery options.

 

 

INTERNATIONAL ORDERS

We ship internationally to most locations in the world.

Delivery Options

Cost

Processing times

For International shipments, we partner with Australia Post.

 

 

For New Zealand customers - shipping will be charged at a flat rate of $20.

For all other countries - shipping will be charged at a flat rate of $45. 

International delivery times will vary depending on unique processing procedures at ports of entry.

 

Please note that the cost of the garment and the shipping does not include any duties or taxes payable at the destination country.

To track the progress of your order, please consult your tracking code that will have been sent out by us at dispatch. If you have trouble locating your tracking number, please do not hesitate to contact customer care. 

Please contact customercare@carlazampatti.com.au or phone +61 (0)2 9260 9713 for further information on delivery options.

 

RETURNS 

Conditions:

  • Merchandise must be returned within 14 days of dispatch/purchase for AU and NZ customers, and 21 days of dispatch/purchase for international customers.
  • Merchandise purchased online cannot be returned to a David Jones Concession.
  • Merchandise must be in a saleable condition with all tags attached.
  • Merchandise must not be worn, damaged, altered or washed.
  • The original invoice as proof of purchase is to be provided.
  • Please note, no refund is available on jewellery.
  • All in store warehouse sale purchases are final. Stock cannot refunded. 

Carla Zampatti reserves the right to refuse the return of any merchandise that does not meet return requirements, unless it is deemed faulty.

FULL PRICED ITEMS

We offer a full refund on all full-priced merchandise purchased online. Please note there is no refund on shipping charges unless the item was faulty. You can also elect to receive credit note for the product value.

If your purchase was made in store, you can only exchange it or receive a credit note.

SALE ITEMS

Sale items purchased online can only be issued a credit note for the product value or exchanged for a different size.

To return your online purchase, please consult the following table for your return options.

Your return options

 

Return via post

 

We recommend that an insured traceable method is used to ensure delivery. Carla Zampatti will not be held accountable for any damaged, missing or late incoming deliveries.

 

 

 

 

 

Returns can be sent to the Carla Zampatti head office:

1.   Read the Carla Zampatti Returns policy to check if your item is eligible for return.

2.   Begin your return by following this link: https://www.carlazampatti.com.au/a/returns

3.   Choose whether you would like a return or a credit note (this may vary depending on whether your item is full-priced or a sale item).

4.   Pack all merchandise with your original invoice. Please ensure all merchandise is secure as we will not be able to accept damaged merchandise.

5.   Please note your unique return number on your invoice (that you received with your order) and ship the item to:

Carla Zampatti Returns
439-441 Kent Street
SYDNEY NSW 2000
Australia

 

6.   Your return will be assessed and if eligible, your refund or credit note will be processed. You will receive a notification from customer care when this occurs.

7.   For returns, please allow 3-5 working days for the funds to be deposited into your account.  

 

FREE returns in store

 

Please note items purchased online cannot be returned to a David Jones Concession

Items purchased online or instore can be returned to any Carla Zampatti boutique.

1.   Read the Carla Zampatti Returns policy to check if your item is eligible for return.

2.   Bring your order confirmation or invoice with you to a Carla Zampatti boutique for proof of purchase.

3.   Your return will be assessed and if eligible, your refund, exchange or credit note will be processed.

 

CANCELLATIONS/ORDER CHANGES

If you require alterations to your order or have incorrectly ordered an item or an incorrect size, please contact customer care immediately so that we can rectify the issue before your order is packed and sent to you.

Please contact customercare@carlazampatti.com.au or call +61 (0)2 9260 9713 for assistance.

ITEM AVAILABILITY

Sometimes our online stock levels may not reflect our inventory, and though this is a rare occurrence, this may mean that items may not be available at the time of purchase.

In the event of this happening, our customer care team will be in touch with you immediately to issue a full refund or find a suitable replacement.

PRICING

All pricing on the Carla Zampatti online store is made in Australian Dollars (AUD).

If you wish to shop in another currency, you can view the selection via the menu in the top corner of the website.