Returns & Exchanges

CUSTOMER CARE

DELIVERY

RETURNS & EXCHANGES

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TERMS & CONDITIONS

PRIVACY

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RETURNS & EXCHANGES

  • Merchandise must be returned within 14 days of dispatch/purchase for AU and NZ customers, and 21 days of dispatch/purchase for customers outside of these countries.
  • Merchandise must be in a saleable condition with all tags attached.
  • Merchandise must not be worn, damaged, altered or washed.
  • The original invoice as proof of purchase is provided.

Carla Zampatti reserves the right to refuse the return of any merchandise that does not meet return requirements, unless it is deemed faulty.


ONLINE RETURNS

Customer satisfaction is important to us. We offer a full refund on all merchandise purchased online, excluding sale product which can be exchanged or a credit note provided.


Online items can be returned for free in any standalone Carla Zampatti boutique.


Alternatively, online purchases can be returned to our head office address using the steps outlined below:


  • Email customercare@carlazampatti.com.au or phone +61 (0)2 9260 9713 to request a refund or exchange.
  • You will be issued with a Returns Merchandise Authorisation (RMA) number. Merchandise will not be returned without a valid RMA
  • Complete the Returns form received with your merchandise.
  • Pack all merchandise with the Returns form, plus your original invoice. Please ensure all merchandise is secure as we will not be able to accept damaged merchandise.
  • Ship package to; Carla Zampatti Returns, 439-441 Kent Street, Sydney, NSW 2000, Australia.
  • Alternatively, bring your return parcel to your nearest boutique.

We recommend that an insured traceable method is used to ensure safe and recorded delivery. Carla Zampatti will not be held accountable for any damaged, missing or late incoming deliveries.

 

Please allow approximately 5 working days for the bank crediting your account. An email confirmation will then be sent to you confirming your refund.


ONLINE EXCHANGE PROCESS

Please contact us via email customercare@carlazampatti.com.au or phone +61 (0)2 9260 9713.


IN STORE RETURNS AND EXCHANGES


Merchandise purchased in store can be exchanged for a credit note.


Merchandise bought within David Jones can be returned to any David Jones store and items purchased within a standalone Carla Zampatti boutique must be returned to a standalone store.


Please note, sale merchandise can only be exchanged or a credit note offered.

No refund or exchange is available when jewellery is purchased.


All in store warehouse sale purchases are final. Stock cannot be exchanged or refunded.