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Covid19

OUR COVID-19 RESPONSE

During this time of uncertainty, the health and safety of our customers and staff are our top priority. We are working hard to ensure that you remain as safe as possible by adopting strict cleaning and hygiene practices, as well as adhering to the recommendations put forward by the World Health Organisation and Australian Government.

We have already made the following changes:

Our Stores

Some of our stores have now reopened, to see the current trading days and hours please visit this page.

 

Packaging

We are following advice from the World Health Organisation and have increased the frequency of cleaning of our Distribution Centre. All our packaging staff are using protective gloves and have access to hand sanitiser.


Returns

For all online orders, we have extended our return policy from 14 days to 30 days, provided the items have not been worn and have the original tag attached. Please note that sale items are only eligible for credit notes or exchanges. Also, please allow a few extra days for your return to be processed.


International Shipping

Australia Post is experiencing international delivery delays due to the coronavirus to most locations. Please note that we are currently unable to ship orders to the following locations: Austria, Bahrain, Cayman Islands, Cyprus, Djibouti, Egypt, Estonia, French Polynesia, Jordan, Kiribati, Kosovo  Kuwait, Libya, North Macedonia, Norway, Peru, Philippines, Saudi Arabia, Spain, Tunisia, Tuvalu , Ukraine, Western Samoa.

Please note that 'Default Authority to Leave' is currently in place - this means that there is currently no signature on delivery required for most deliveries.

 

We are here to help

Get in contact with us, our friendly customer care team is happy to help.

Email us at customercare@carlazampatti.com.au or call us on 02 9260 9713.

 

Our thoughts are with anyone whose loved ones have been impacted by COVID-19. Being a proud Australian-owned and Australian-made company, we know that our country’s unwavering spirit will see us through. We look forward to the day this crisis has been overcome, where we can return to our lives with greater appreciation.


Please take care, and thank you for your continued support.

 

The Carla Zampatti Team