Returns & Exchanges
RETURNS & EXCHANGES
Customer satisfaction is important to us.We offer a full refund for all merchandise purchased online, excluding sale product (see below). Merchandise purchased in store can be exchanged for a credit note.
No credit notes will be issued for the return/exchange of sale items. An exchange of sale product must occur at the time of returning the original sale item. No refund or exchange is available when jewelry is purchased.
If you wish to return an item to us, you will be responsible for the delivery costs including any taxes or duties to pay. For further information on returns or exchanges please visit our Returns page.
Merchandise bought within David Jones can be returned to any David Jones stores, however merchandise purchased Online can be returned to Carla Zampatti standalone boutiques. Carla Zampatti reserves the right to refuse the return of any merchandise that does not meet return requirements, unless it is deemed faulty.
ONLINE RETURNS PROCESS
This policy is only applicable to purchases made online at www.carlazampatti.com.au. In order to complete your return or exchange please follow the simple steps listed below:
Please note merchandise returned without following the above steps will result in a delayed refund or may not qualify for a refund. You are solely responsible for the return of merchandise.
We recommend that an insured traceable method is used to ensure safe and recorded delivery. Carla Zampatti will not be held accountable for any damaged, missing or late incoming deliveries.
Please allow approximately 5 working days for the bank crediting your account. An email confirmation will then be sent to you confirming your refund.
To ensure that you receive the correct size and colour, simply place a second order for the item/s you wish to exchange. Follow the returns process above to return the incorrect item/s, once we receive your return, your account will be credited. If the item/s are not displayed online, please contact us via email firstname.lastname@example.org or phone +61 (0)2 9260 9700.