Returns & Exchanges

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RETURNS & EXCHANGES

Customer satisfaction is important to us. We offer a full refund for all merchandise purchased online, excluding sale product (see below). Merchandise purchased in store can be exchanged for a credit note.


In both cases please ensure that:

  • Merchandise is returned within 14 days of dispatch for AU and NZ customers, and 21 days of dispatch for customers outside of these countries.
  • Merchandise must be in a saleable condition with all tags attached.
  • Merchandise must not be worn, damaged, altered or washed.
  • The original invoice as proof of purchase is provided.


Please note, sale merchandise can only be exchanged, not refunded.

No refund or exchange is available when jewellery is purchased.

All warehouse purchases are final. Stock cannot be exchanged or refunded. 

No credit notes will be issued for the return/exchange of sale items purchased online. An exchange of sale product must occur at the time of returning the original sale item. 
 

If you wish to return an item to us, you will be responsible for the delivery costs including any taxes or duties to pay. For further information on returns or exchanges please visit our Returns page.

 

Merchandise bought within David Jones can be returned to any David Jones stores, however merchandise purchased Online can be returned to Carla Zampatti standalone boutiques. Carla Zampatti reserves the right to refuse the return of any merchandise that does not meet return requirements, unless it is deemed faulty.

 
CLICK & COLLECT
Click & Collect is only available on full price items, not sale merchandise. We cannot guarantee same day fulfillment.

Click & Collect orders can be returned to Carla Zampatti free-standing boutiques for a refund, exchange or credit note, as long as the usual returns and exchange requirements are met. Please refer to the Online returns and Exchanges policy above. 


No Click & Collect orders can be returned for a refund, exchange or credit note at a David Jones concession store. 


ONLINE RETURNS PROCESS 

This policy is only applicable to purchases made online at www.carlazampatti.com.au. In order to complete your return or exchange please follow the simple steps listed below:

 

  • Email customercare@carlazampatti.com.au or phone +61 (0)2 9260 9713 to request a refund / return
  • You will be issued with a Returns Merchandise Authorisation (RMA) number. Merchandise will not be received without a valid RMA
  • Complete the Returns form received with your merchandise.
  • Pack all merchandise with the Returns form, plus your original invoice. Please ensure all merchandise is secure as we will not be able to accept damaged merchandise.
  • Ship package to; Carla Zampatti Returns, 439-441 Kent Street, Sydney, NSW 2000, Australia.

Please note merchandise returned without following the above steps will result in a delayed refund or may not qualify for a refund. You are solely responsible for the return of merchandise.

 

We recommend that an insured traceable method is used to ensure safe and recorded delivery. Carla Zampatti will not be held accountable for any damaged, missing or late incoming deliveries.

 

Please allow approximately 5 working days for the bank crediting your account. An email confirmation will then be sent to you confirming your refund.

 



EXCHANGE PROCESS

Please contact us via email customercare@carlazampatti.com.au or phone +61 (0)2 9260 9713.